Track Order

Frequently Asked Questions (FAQ) – Tracking Your Order

1. How can I track my order? You can track your order by entering your tracking number on our Order Tracking page. You will receive a tracking number via email once your order has been shipped.

2. Where can I find my tracking number? Your tracking number will be included in the shipping confirmation email. If you have an account with us, you can also find it under the ‘Orders’ section in your account dashboard.

3. Why is my tracking number not working? If your tracking number is not working, please allow 24-48 hours for the shipping carrier to update their system. If the issue persists, contact our customer support team for assistance.

4. My order status says 'Shipped,' but there are no updates. What should I do? Once an order is marked as shipped, it may take some time for the carrier to update tracking details. Please wait 24-48 hours for tracking updates to appear.

5. What should I do if my order is delayed? Shipping delays can happen due to weather conditions, customs clearance, or high order volumes. Check the tracking information for updates. If your order is significantly delayed, contact our support team for further assistance.

6. My package is marked as delivered, but I haven’t received it. What should I do? If your package is marked as delivered but you haven’t received it:

  1. Check with neighbors or your building’s reception area.

  2. Verify the shipping address on your order confirmation.

  3. Contact the shipping carrier for further details.

  4. If you still cannot locate your package, contact our support team for assistance.

7. Can I change my shipping address after placing an order? Once an order has been placed, changes to the shipping address may not be possible. Contact our customer support team as soon as possible, and we will do our best to assist you.

8. Do you offer international shipping and tracking? Yes, we offer international shipping with tracking. The availability of tracking updates may vary depending on the destination and the shipping carrier.

9. My order has been lost. What should I do? If your order has not been delivered within the estimated timeframe and the tracking information is not updating, please contact our customer support team. We will work with the carrier to resolve the issue.

10. How can I contact customer support for further assistance? If you need any help with tracking your order, you can contact our customer support team via email at vialoulou2912@gmail.com or use our chat assistance.